Right Column
General Information
If you have applied for, have received, or are currently receiving benefits/services from an assistance program listed below AND you have a complaint about how your application or benefits/services are/were handled, you may
- discuss your complaint with a representative of the welfare department for the county in which you live (or where you lived when you received the benefits/services)
- file a formal complaint - see the information under How to File a Complaint
- file a discrimination complaint - see the information under How to File a Discrimination Complaint
- request a hearing - see the information under How to File a Hearing Request
The assistance programs are:
Adoptions Assistance Program
Adult Services
Assistance Dog Special Allowance Program
California Food Assistance Program (CFAP)
CalLearn
CalWORKs
Cash Assistance Program for Immigrants (CAPI)
Child Welfare Services
California Medical Assistance (Medi-Cal
County Medical Services Program (if your complaint is about scope of benefits)
Emergency Assistance
Food Stamps
In-Home Medical Care
In-Home Supportive Services (IHSS)
Interim Assistance for SSI applicants
Multipurpose Senior Services Program (MSSP)
Personal Care Services Program (PCSP)
Refugee Cash Assistance
Repatriate Assistance Program
Special Circumstance Payment (State Supplemental Program)
Welfare-to-Work
SSI/SSP - If you have a complaint about Supplemental Security Income/State Supplementary Payment (SSI/SSP) benefits, do not file a hearing request with us. We do not handle complaints about the SSI/SSP Program. Instead, you must discuss your concern with a representative at the Social Security Administration District Office nearest your home. That office handles SSI/SSP complaints for persons who are aged, blind and/or disabled. To locate the district office nearest you, refer to the Federal Government listings in your local telephone directory.
General Assistance - If you have a complaint about the General Assistance (GA)/General Relief (GR) Program, do not file a hearing request with us. We do not handle complaints about GA/GR Programs. Instead, you must discuss your concern with a representative of the welfare department for the county in which you live (or where you lived when you received GA/GR benefits).