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Your Rights Under California Welfare Programs Pamphlet

The "PUB 13" Pamphlet

This pamphlet describes your rights and explains what you can do if you have a complaint. The information is for persons applying for, receiving, or who have received aid or services. The pamphlet:

  • spells out your rights as an applicant/recipient
  • specifies that multilingual services are available
  • lists the TDD (Telecommunication Device for the Deaf)
  • explains the steps you can take if you do not agree with the action of your application or services
  • explains the State Hearings process
  • outlines actions you can take for discrimination complaints, and
  • identifies state and federal contacts

The links below (see instructions to print) offer the complete PUB 13 pamphlet in the following languages:

Instructions to print PUB 13

To request a copy of the PUB 13 inlarge print, Braille, oraudio CD, contact the Civil Rights Unit at: crb@dss.ca.gov.

The PUB 13 pamphlets are available in all waiting rooms and reception areas and are distributed and explained to all applicants and recipients upon intake and reinvestigation of eligibility.