Right Column
Your Rights Under California Welfare Programs Pamphlet
The "Pub 13" Pamphlet
This pamphlet describes your rights and explains what you can do if you have a complaint. The information is for persons applying for, receiving, or who have received aid or services. The pamphlet:
- spells out your rights as an applicant/recipient
- specifies that multilingual services are available
- lists the TDD (Telecommunication Device for the Deaf)
- explains the steps you can take if you do not agree with the action of your application or services
- explains the State Hearings process
- outlines actions you can take for discrimination complaints, and
- identifies state and federal contacts
The links below (see instructions to print) offer the complete Pub 13 pamphlet in the following languages:
- English
- Large Print English
- Arabic
- Armenian
- Cambodian
- Chinese
- Farsi
- Hmong
- Korean
- Laotian
- Russian
- Spanish
- Large Print Spanish
- Tagalog
- Vietnamese
To request a copy of the Pub 13 in audiotape, large print, or Braille, contact the Civil Rights Bureau at: crb@dss.ca.gov.
The Pub 13 pamphlets are available in all waiting rooms and reception areas and are distributed and explained to all applicants and recipients upon intake and reinvestigation of eligibility.