Right Column
Your Rights Under California Welfare Programs Pamphlet
The "PUB 13" Pamphlet
This pamphlet describes your rights and explains what you can do if you have a complaint. The information is for persons applying for, receiving, or who have received aid or services. The pamphlet:
- spells out your rights as an applicant/recipient
- specifies that multilingual services are available
- lists the TDD (Telecommunication Device for the Deaf)
- explains the steps you can take if you do not agree with the action of your application or services
- explains the State Hearings process
- outlines actions you can take for discrimination complaints, and
- identifies state and federal contacts
The links below (see instructions to print) offer the complete PUB 13 pamphlet in the following languages:
- English
- Large Print English
- Arabic
- Large Print Arabic
- Armenian
- Large Print Armenian
- Cambodian
- Large Print Cambodian
- Chinese
- Large Print Chinese
- Farsi
- Large Print Farsi
- Hmong
- Large Print Hmong
- Japanese
- Large Print Japanese
- Korean
- Large Print Korean
- Laotian
- Large Print Laotian
- Mien
- Large Print Mien
- Portuguese
- Large Print Portuguese
- Punjabi
- Large Print Punjabi
- Russian
- Large Print Russian
- Spanish
- Large Print Spanish
- Tagalog
- Large Print Tagalog
- Ukranian
- Large Print Ukranian
- Vietnamese
- Large Print Vietnamese
To request a copy of the PUB 13 in large print, Braille, or audio CD, contact the Civil Rights Bureau at: crb@dss.ca.gov.
The PUB 13 pamphlets are available in all waiting rooms and reception areas and are distributed and explained to all applicants and recipients upon intake and reinvestigation of eligibility.